Dynamic professional with 12+ years of experience in hospitality management and 2 years in order management within a multinational FMCG. Skilled in team leadership, customer service excellence, and process optimization, with proven results in boosting revenue and improving efficiency. Recently expanded into remote data annotation, demonstrating strong adaptability, accuracy, and quality focus. Proficient in Microsoft 365, Power BI, and multilingual communication (Indonesian, English, conversational Mandarin).